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Root Cause Analysis: Improving Performance for Bottom Line Results, by Robert J. Latino, Kenneth C. Latino, Mark A. Latino
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In virtually all industries today, a gap exists between the goals companies set-in terms of profit margin, production goals, and earnings-and their actual situations. Whatever the cause, that gap comprises various undesirable outcomes, failures, and incidents that siphon considerable sums from the corporate coffers. To close the gap, corporations must re-invent the way they do work, they must understand why errors occur and how to prevent them, and they must eliminate chronic failures.
In Root Cause Analysis: Improving Performance for Bottom Line Results, the authors show how to identify, resolve, and eliminate the chronic issues that hinder the attainment of organizational goals. Root Cause Analysis (RCA) is a structured process that uncovers the physical, human, and latent causes of any undesirable event in the workplace. Following the PROACT steps outlined in this book, companies can learn how to:
Preserve event data
Order the Analysis team
Analyze the data using logic trees
Communicate findings and recommendations, and
Track for bottom-line results
The authors carefully discuss the roles of management and an RCA team, prioritizing the events to analyze, and automating the RCA process with their award winning software. They also present case studies that illustrate RCA's potential. Armed with the knowledge in Root Cause Analysis, organizations can understand why errors occur, essentially eliminate chronic errors from occurring, and witness a direct, positive impact on their bottom line.
- Sales Rank: #3599948 in Books
- Published on: 1999-06-24
- Original language: English
- Number of items: 1
- Dimensions: 9.50" h x 6.50" w x .50" l, .0 pounds
- Binding: Hardcover
- 200 pages
Review
"...Packed with a wide variety of subjects and detailed information for engineering problem-solving...comprehensible and comprehensive...illuminating." -- Duy H. Hua, Kansas State University
Most helpful customer reviews
2 of 3 people found the following review helpful.
Should be a standard part of any RCA practitioners toolbox.
By Bret Ridgway (bridgway@gte.net)
In their book, "Root Cause Analysis: Improving Performance for Bottom Line Results," authors Robert J. Latino and Kenneth C. Latino of the Reliability Center, present a step-by-step action plan on how to properly construct and implement a root cause failure analysis program. Unlike many "pie in the sky" programs that offer outstanding results only if things are operating in a perfect world and ignore the possible pitfalls, the authors don't hesitate to discuss the risk factors and roadblocks that must be overcome in order for an RCA program to be successful. Not only do they cover the roadblocks, they offer specific how-to tips to help you overcome them in your facility. From Chapter 1, "An Introduction to Root Cause Analysis," to Chapter 10, "Automating Root Cause Analysis: The Utilization of PROACT", the authors literally lead you by the hands on how to properly perform RCA. Every potential pitfall is exposed and solutions offered to help you in your quest. I was particularly impressed with the emphasis that RCA should be used as a tool to help correct on-going problems that are sucking dollars from your organization a few thousand (or more) at a time. The natural tendency, in many cases, is to enact RCA in response to a catastrophic event. But it is the on-going problems that largely go unnoticed because they have become an accepted cost of doing business that one should really focus on. In fact, many of these on-going problems may not even appear in your CMMS - they're that much an accepted maintenance cost. Will an RCA be conducted when a catastrophic event occurs? Of course it will. But an organization that overlooks the potential return on investment from also focusing on the on-going problems is wasting a lot of money and manpower. Is a proper RCA easy or inexpensive to conduct? No. Like anything else, to do it properly and gain maximum benefit you will have to invest manpower and money. But with documented ROI's in some instances ranging from 3200% to 17,900% you must certainly stand up and take notice of the potentially powerful impact of a properly conducted and implemented RCA. This book, "Root Cause Analysis: Improving Performance for Bottom Line Results" should, in my opinion, be a standard part of any RCA practitioners "toolbox." It reads easily and was I can't comment on the strengths and weaknesses of the Reliability Center's own PROACT software as an RCA automation tool, as I have not evaluated other packages. But I would certainly agree that the automation of the RCA process in some way will be very important for RCA to remain a positive tool for organizations on a long-term basis. On a side note, I want to highly commend ISPAT Inland of East Chicago, Indiana, Eastman Chemical of Kingsport, Tennessee, and LYONDELL-CITGO Refining of Houston, Texas, for their sharing of their RCA case studies in the book. It is these real-life examples that bring things together and help give other organizations an "I can do it too!" attitude.
12 of 13 people found the following review helpful.
Plant Engineering Magazine Senior Editor
By Jeanine Katzel
Closing the gap between the goals companies set and their actual situations is the overall focus of this book. Written by two experienced executives from the Reliability Center, Inc., the book helps readers identify, resolve, and eliminate the chronic plant floor issues, such as repeated equipment or system failures, that hinder the attainment of organizational goals.
Specialists in root cause analysis methodology, the authors discuss the roles of management and a root cause analysis team in prioritizing the problems to analyze, automationg the process, and helping to uncover the physical, human, and latent causes of undesirable workplace events. They point out that the gap between goals and reality that exists in virtually every industry leads to undesirable outcomes, failures, and incidents that siphon profits from the corporate coffers. To close the gap, they explain, companies must reinvent the way they work, understanding why errors occur and how to prevent them.
The book explains root cause analysis, which is a structured process designed to uncover the cause of any undesirable workplace event. The PROACT steps outlined in the book teach companies how to preserve event data, order the analysis team, analyze the data using logic trees, communicate findings and recommendations, and track for bottom-line results.
Case studies are used to illustrate the potential of root cause analysis, showing its effectiveness in particular in steelmaking, customer service, and manufacturing. Software for automating root cause analysis is also discussed. Informative, well-illustrated and well-organized text is worthwhile reading for any plant engineer seeking to understand why errors occur and to eliminate them, and have a direct positive impact on his company's bottom line.
4 of 5 people found the following review helpful.
"TALK THE TALK - WALK THE WALK"
By A Customer
With the advent of "buzzwords" in the present day work environment, many companies "Talk the Talk", but don't actually "Walk the Walk". Translation is that companies that don't actually "Walk the Walk" may have programs to improve equipment reliability but they are just good publicity and not really the maintenance creed. In order to improve equipment reliability, you must "Walk the Walk", i.e. actually perform Root Cause Failure Analyses and follow through on the recommendations. "Talk the Talk" is training people to perform RCFA's without taking advantage of their expertise. This is ineffective and a waste of time. "Walk the Walk" is to perform a Failure Mode and Effects Analysis to find where your problems are and then pick out the most costly and perform RCFA's. The proof of the "Walk the Walk" is following through on the recommendations of the RCFA Team.
This book not only demonstrates how to "Talk the Talk", but also how to "Walk the Walk". It is well written and logically explains the steps leading to more reliable equipment. As a Maintenance Professional for 26 years, I am a firm believer in Root Cause Failure Analysis and highly recommend reading this book. I find if you read this book from front to back, you will be able to "Talk the Talk", and with the help of the methodology explained, "Walk the Walk" down the path of improved equipment reliability and increased profits
See all 8 customer reviews...
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